Here you will find an overview of our worldwide connections.

Acquirers / banks	Cards	Region	EMV	Payment	Cancellation	Credit	Tip	Cashback
American Express	American Express	International	✔	✔	✔	✔	✔	✘
emerchantpay	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	Europe	✔	✔	✔	✔	✔	✔
RS2	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	Europe	✔	✔	✔	✔	✔	✔
Elavon ViaConnex	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	Canada USA	✔	✔	✔	✔	✔	✘
Heartland Portico-Exchange	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	USA	✔	✔	✔	✔	✔	✘
TSYS MultiPass	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	USA	✔	✔	✔	✔	✔	✘
Chase Tandem	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	Canada USA	✔	✔	✔	✔	✔	✘
NAB EPX	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	USA	✔	✔	✔	✔	✔	✘
Fiserv Rapid Connect	Mastercard, Debit Mastercard, Maestro Visa, Visa Debit, Visa Electron, V Pay Apple Pay, Google Pay and other digital wallets	USA	✔	✔	✔	✔	✔	✘

Media type	Deutsch	English	Français	Español	Português	Italiano
Quick guide for display Two-page PDF QR Code
Quick guide for display Two-page PDF Link	Kurzanleitung	Quick guide	Guide rapide	Guía rápida	Guia rápido	Guida rapida
Quick guide for download Two-page PDF QR Code
Quick guide for download Two-page PDF Link	Kurzanleitung	Quick guide	Guide rapide	Guía rápida	Guia rápido	Guida rapida
Manual PDF QR Code	tba	tba	tba	tba	tba	tba
Manual PDF Link	tba	tba	tba	tba	tba	tba

Advertising opportunities with the lidX app – More sales, more customers, more flexibility

The digital world is changing – and with it the opportunities to target customers. With our lidX app, we offer you not only an innovative payment solution, but also versatile advertising options directly within the app.

Use your lidX application to place your own advertisements, offers, or customer loyalty programs – and even generate additional revenue by providing advertising space to other companies.

Whether you promote your own offers, integrate partner offers, or participate in nationwide advertising campaigns – the choice is yours! And best of all: You alone decide whether and which advertisements you want to place.

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Advertising on the splash screen – Attract attention from the start

When you launch the lidX app, the splash screen appears – an ideal opportunity to motivate your staff or welcome customers with current offers.

📌 How does it work?

The advertisement is displayed for a few seconds when the app starts. Thanks to the rotating display, multiple ads can be displayed consecutively.

📐 Format:1000 × 1000 px

Possible content:

✔ Motivational messages for your team ("Collect 10% more tips today!")

✔ Daily specials or discounts for customers ("Today only: 20% off all drinks!")

✔ Cooperation offers with other companies ("Buy here & save on your next purchase at XY Store!")

This way, a targeted advertising message is conveyed as soon as the app starts.

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Screensaver – Advertising that catches the eye

If no input is made for a certain period after a transaction, the screensaver automatically starts. This gives you another opportunity to appeal to customers and staff alike.

📌 How does it work?

The ads change at set intervals and remain visible for a few seconds.

📐 Format:

Landscape format: 2000 × 1000 px
Portrait format: 1000 × 2000 px

Possible content:

✔ Exclusive customer offers ("Collect loyalty points now and get rewarded!")

✔ Information about new products or services

✔ Motivation for the sales team ("Friendly smile = more sales!")

Because the screensaver is regularly active, it's ideal for long-term customer engagement and brand presence.

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Receipt Advertising - Sustainable Customer Communication

A receipt is more than just a payment confirmation – it's a direct means of communication with your customers. Use receipt advertising to place lasting advertising messages.

📌 How does it work?

The advertising is printed at the bottom of the receipt and thus remains in the customer's possession – ideal for vouchers, discount codes, or customer loyalty programs.

📐 Format:

Width: 1000 px (optimized for thermal printers)
Length: Variable, recommended max. 285 mm / 10" (A4 and Letter format compatible)

Possible content:

✔ Coupons or discount codes ("10% off your next purchase – scan the QR code!")

✔ References to customer loyalty programs ("Register now and collect bonus points!")

✔ Cross-selling & partner advertising ("Show this receipt at store XY and receive a gift!")

Since many customers keep or digitize their receipts, the advertising message often remains visible for a long time.

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QR code and link advertising – digital & interactive

Many customers choose a digital receipt, which they access via our lidX website. This offers completely new possibilities for targeted online advertising.

📌 How does it work?

After the transaction, the customer receives a link or QR code to the digital receipt. Advertisements and additional information can be integrated into the receipt page.

Possible content:

✔ Individual product recommendations based on purchasing behavior
✔ Targeted online advertising & retargeting ("Visit our webshop and receive a 10% discount!")
✔ Dynamic content & videos for interactive customer engagement

Since digital receipts are usually viewed or saved multiple times, this form of advertising offers a particularly sustainable advertising effect.

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Regional, national & international advertising partnerships

Your advertising options aren't limited to your own business. With our lidX app, you can also participate in regional, national, or international advertising programs and even generate revenue.

📌 How does it work?

You can decide whether to share advertising space on your lidX app with other companies. This way, you benefit from:

✔ Additional revenue through advertising partnerships
✔ Thematically relevant advertising that appeals to your customers
✔ Flexible control over which ads are displayed

For example, a restaurant can offer advertising space to nearby bars or movie theaters – a win-win situation for everyone involved.

Advertising can be targeted based on purchases, topics, or locations—of course, in compliance with data protection regulations and with complete control by the retailer.

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Your lidX, your decision

Of course, all advertising features are optional. You decide whether you want to display your own advertising exclusively or also allow external advertising.

If you don't want any advertising, your lidX app simply remains ad-free. Your flexibility and control are our top priority.

Utilize the full potential of your lidX app!

With our versatile advertising options, you can:

✔ Target customers – at the point of sale, digitally, or on the receipt
✔ Promote your own business – at no additional cost
✔ Generate additional revenue – through partner advertising
✔ Increase customer loyalty – with customized offers and loyalty programs

Let your lidX app be more than just a means of payment – use it as an effective marketing tool!

📩 Interested? Contact us and find out more about your individual options!

Always well informed: Your central area for system status, disruptions, and maintenance work

In an increasingly complex digital world, errors and disruptions can unfortunately never be completely ruled out. However, it's a given for us to communicate these events transparently and openly. Transparency is a core component of our corporate philosophy, and we want you to be able to rely on us at all times – even in challenging situations.

In this area, we keep you up to date on the current status of our systems and apps. Here you will find all information about ongoing system operations, planned maintenance work, and resolved disruptions. We do our best to inform you early about possible restrictions so that you can prepare for them as best as possible.

Please note that we not only pay attention to the reliability of our own systems, but also rely on the services of our partners and service providers. Unfortunately, not all service providers and providers handle disruptions as transparently as we do. We can only list disruptions that occur with or through our partners if we have the relevant information and are authorized to publish this data.

The same applies to planned maintenance work: We can only announce this early if our partners provide us with the necessary details in a timely manner and allow us to disseminate this information. Likewise, the responsibility for the implementation and completion of planned maintenance work lies with the respective service providers, which is why we rely on their feedback.

However, we always strive to provide you with all relevant information in a clear and understandable manner. Our goal is to inform you not only about current events, but also about completed and past disruptions and maintenance work.

Thank you for your understanding and trust. Our team is always available to answer any questions or concerns you may have.

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Information

System status and availability

Last updated: 2025-04-15 22:30 (UTC)

Faults

No disruptions are occurring

Fixed faults

Planned maintenance work

No maintenance work is planned

Past maintenance work

Numerical Terminal IDs: Independent, Transparent, and Secure

Terminal IDs play a central role in cashless payment transactions, as they uniquely identify payment terminals and enable reliable transaction processing. Until now, the allocation of numerical terminal IDs was heavily regulated and tied to specific network operators. NetManagement now creates an independent, transparent, and flexible solution for POS protocols – independent of banks, acquirers, and network operators.


🌐 The Importance of POS Protocols and Terminal IDs

In the world of cashless payment transactions, POS protocols are essential for connecting POS systems with payment terminals. They define how these devices communicate with each other and ensure secure and efficient payment processing. Without uniform and functional POS protocols, the smooth exchange of payment information would not be possible.

One of the key elements in the interaction between POS systems and payment terminals is the terminal ID. This unique identifier ensures that each transaction can be clearly assigned to a specific terminal.


📍 What is a numerical terminal ID?

A terminal ID is a unique identifier assigned to each individual payment terminal (e.g., at a retail checkout or self-service machine). It can be compared to the serial number of a smartphone – each device has its own to distinguish it from others. The terminal ID plays a crucial role in payment processing because it:

✔ Serves to identify the terminal in the payment network
✔ Precisely regulates the clear association between the originator (e.g., POS system, vending machine, or card machine) and the executor (terminal, payment module, or method)
✔ Enables the secure processing of payments
✔ Ensures the traceability and transparency of each transaction
✔ Ensures proper settlement between the customer, merchant, payment service provider, and bank


📋 The special feature of numeric terminal IDs (cTerminal IDs)

While many terminal IDs consist of a combination of letters and numbers, there are certain POS protocols that only accept numeric terminal IDs. These include:

👉 ZVT (payment terminal standard)
👉 SPDH (Standard POS Data Host)
👉 CB2 (CashBack Protocol Version 2)
👉 Pay@Table (ZVT integration for restaurants)

Also, some card types, such as:

👉 China UnionPay (CUP)
👉 JCB
👉 girocard
👉 Bancontact

These purely numeric terminal IDs are also referred to as cTerminal IDs. The lowercase "c" stands for "cashier," meaning cash register, and emphasizes that these terminal IDs are specifically intended for use in cash register protocols and for controlling payment processes.


📚 Previous allocation and the role of NetManagement

Until now, numeric terminal IDs in Germany were allocated exclusively by the German Banking Industry Committee (DK) to network operators for the girocard network. This ensured that each terminal in the girocard system had a unique identifier.

Starting in early 2025, NetManagement will manage specific terminal ID ranges that are allocated independently of network operators and the girocard network.

This enables the independent allocation of terminal IDs for POS protocols – independent of banks, acquirers, alternative payment methods (APMs), or network operators.


👉 Why is an independent allocation body necessary?

A centralized allocation of numeric terminal IDs, independent of payment service providers, offers numerous advantages:

✔ Transparency: Merchants, terminal and software providers, and payment service providers receive a clear, standardized assignment of terminal IDs.
✔ Interoperability: A uniform allocation facilitates connection to various POS systems and payment terminals.
✔ Traceability: Each transaction can be clearly assigned to a terminal, reducing errors and misuse.
✔ Independence: Management by NetManagement prevents conflicts of interest between POS and POS software manufacturers, network operators, acquirers, payment service providers, and merchants.


🛡️ Security, Compliance, and Traceability

High security standards are required when using numeric terminal IDs. Centralized allocation by NetManagement enables transparent and traceable documentation of each assigned ID.

✔ Traceability: Each terminal ID is registered and can be traced back to a specific device and merchant if necessary.
✔ Abuse prevention: Centralized management ensures that no duplicate or invalid terminal IDs exist.
✔ Compliance: Terminal IDs are allocated in accordance with regulatory requirements.
✔ Compliance with international standards: The use of numeric terminal IDs enables compliant payment processing on a global level.


👌 Conclusion

With the introduction of independent numeric terminal IDs by NetManagement, a new standard is being created. Merchants, payment service providers, and software providers benefit from a transparent, interoperable, and secure solution that integrates with existing POS protocols.

Whether POS software, payment service providers, terminal (software) manufacturers, or banks – with the new cTerminal IDs from NetManagement, all market participants can remain flexible and future-proof their payment systems.

👉 Do you have questions about the allocation, use, or implementation of numeric terminal IDs? Contact us – we would be happy to advise you!

Innovation, flexibility and stability for modern payment solutions

In today's dynamic trading world, seamless, reliable and versatile payment solutions are essential.

lidX offers exactly that: a state-of-the-art platform that enables merchants to accept payments for their products and services easily and efficiently.

Our solution is sold as a licensed product of the NetManagement^® group of companies and offers merchants maximum flexibility when connecting to a wide variety of payment systems and processes - including classic card payments and alternative payment methods (APMs).

Our values: transparency, stability and flexibility

📌 Transparency
We rely on open and clear communication - both in our technologies and in our partnerships.
Merchants should understand exactly how their payment solutions work and what options they have.

🔄 Flexibility
Every company has individual requirements. That's why lidX supports a wide range of POS protocols to enable seamless integration with existing systems.

⚙️ Stability and availability
Our system was developed for the highest reliability. Stable payment processing is crucial to ensure smooth business operations - whether stationary or online.

Our strengths
✔ Comprehensive payment methods: In addition to classic credit and debit cards, we support numerous alternative payment methods (APMs), including mobile wallets, QR code payments and more.

✔ Wide language support: Our solution is available in over 100 languages so that customers worldwide can pay effortlessly and conveniently.

✔ Tip and cashback functionality: We not only enable payments, but also the easy handling of tips and cashback programs to create additional incentives for customers.

✔ Digital & printed receipts: Our platform supports both digital and analog (printed) receipts, so that merchants and customers can choose the best solution for them.

✔ Easy contract brokerage: Accepting payments requires a contract with an approved acceptance point - we are happy to broker this to make the process easier for you.

Compatibility with leading POS protocols
We understand that different merchants have different technical requirements. That's why the lidX is compatible with a variety of POS protocols - from classic to cloud-based to proprietary solutions.

Our solution integrates seamlessly with existing POS systems and offers a reliable interface for modern payment methods.

Brands and trademarks
The brand names and trademarks used in our solution are the property of their respective owners and are used solely to describe the payment types and technologies supported.

The lidX is more than just a payment solution - it is a step into the future of retail. We rely on reliability, flexibility and innovation to offer merchants and customers the best payment experience.

Let’s shape the future of payment together!

Successful together – Our global business partnerships

In today's digital world, strong partnerships are the key to success. At lidX, we are proud to work with a wide range of renowned international partners to provide our customers with the best and most flexible payment solutions.

Our networks span various industries and technologies. We have connected all major card companies and work with over 100 acquiring banks and more than 3,000 SEPA banks. We also provide our customers with access to over 600 alternative payment methods (APMs) to ensure maximum flexibility worldwide.

But our network goes far beyond payment processing:

• We cooperate with leading credit and background check providers to ensure secure and reliable transactions.
• Numerous debt collection agencies are integrated to support efficient and professional receivables management processes.
• We rely on the most durable hardware manufacturers to ensure our solutions run on robust and reliable devices.
• Our collaboration with the most innovative POS software manufacturers enables seamless integration into existing systems.
• Thanks to our partnerships with the most flexible SoftPOS SDK providers, we offer a modern, future-proof, and adaptable solution for mobile payments.

Our mission is to work with our partners to develop innovative solutions that make businesses more successful worldwide. We are always open to new collaborations and look forward to further expanding our network.

Would you like to become part of this strong partner network? Contact us – we look forward to a successful collaboration!

Here we introduce you to some of our partners.

Device manufacturers

LANDI leads in payment and merchant professional solutions, distributing millions of POS devices yearly, totalling over 100 million units shipped. Our portfolio includes ECRs, Google-certified devices for indoor/outdoor mobility, and a comprehensive suite of solutions. Committed to innovation and quality, LANDI actively shapes the future of commerce.

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SUNMI is leading the move to Android for business digitization solutions through attractive business IoT devices and the End-to-End platform. Focusing on R&D and innovation, SUNMI product lines including Payment and Mobile Terminals, Desktop Terminals, and Kiosks; are recognized by customers for design, quality, and well performance.

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Marketplaces

Hospitality Market is a future-oriented online marketplace for services and products related to travel, leisure, and the hospitality industry. From POS systems to kitchen equipment and booking systems to sanitary cleaners and promotional items, you'll find everything you're looking for here. A special focus is on value-added services and products that increase revenue.

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Transaction service providers

Founded in 1987, NetManagement is today the leading independent transaction service provider and provider of internet transaction systems. This encompasses all components required for online transaction processing, including accounting and back-office connections, integration with all e-commerce platforms and reservation systems, and the provision of individual manual (offline) transactions.

Your entry into the world of payment acceptance - Welcome to the lidX app!

Individually tailored productive app

You can get our lidX productive app, which is tailored to your needs, directly from our sales department. Please feel free to contact us - we will advise you personally and together we will find the right solution for your requirements. Flexibility with the lidX test version

Flexibility with the lidX test version

The lidX test versions vary in terms of functionality and size so that you can test exactly what you need. Did you know? Supporting device-specific internal printers requires special drivers provided by the manufacturers. These drivers can increase the app size by more than a third. That's why we offer lidX versions with and without internal printer drivers.

External printers? No problem! They are connected either via Android drivers or manufacturer-specific external drivers - and this has no impact on the app size.

To accept cards, you need an NFC-enabled device. No NFC? No problem! The lidX app allows you to test alternative payment methods (APM), including well-known services such as SEPA direct debit, PayPal, Sofort, Twint and many more. With over 600 APMs available worldwide, there are no limits to your flexibility!

Support for devices without Google Mobile Services (GMS)

Does your device not have full Google Mobile Services or Google Play Protect? No problem! Simply activate zDefend support when registering. If this does not happen automatically, you can set it yourself in the personalization screen - quickly and easily.

Full functionality - also in the test version

All lidX test versions contain:

• Cash register connections such as ZVT, O.P.I., Rest API and more
• The flexible tipping functions for satisfied customers
• Digital receipts, as text, as QR code, by email, by share or even by NFC
• A selection of over 100 languages (we look forward to your feedback on possible translation errors!)

For your test scenarios

In the lidX RS2 test versions you can use your own Visa and Mastercard cards for the tests. Amounts are of course not booked and the PIN for amounts over 50 euros can be freely selected.
Test cards for the lidX EMP test versions are available directly from your acquirer emerchantpay.

We wish you much success and enjoyment testing our free lidX test app. Let yourself be inspired by the simplicity, flexibility and speed of the lidX app!

lidX test versions	Cards & APMs RS2	Cards RS2	APMs RS2	Cards & APMs EMP	Cards EMP	APMs EMP
lidX without internal printer drivers QR Code
lidX without internal printer drivers Link
lidX with LANDI printer driver QR Code
lidX with LANDI printer driver Link
lidX with SUNMI printer driver QR Code
lidX with SUNMI printer driver Link

Welcome to our offers

Here you will find a selection of current offers and attractive opportunities that have been specially compiled for our customers. Our offers reflect our efforts to provide you with innovative solutions, special benefits, and first-class services.

Please note that not all offers are available in all regions, markets, or for all services. Regional restrictions or special conditions may apply, which must be reviewed on a case-by-case basis. The availability of certain offers may also be subject to approval by local or international regulatory authorities.

All offers listed are subject to change and are for informational purposes only. A contract is only concluded upon written acceptance of an offer, as our offers are to be understood as an invitatio ad offerendum. We attach great importance to transparency and want to ensure that all details are communicated clearly and understandably.

We cordially invite you to explore our offers in more detail and select the options that are right for you. Should you have any questions or individual concerns, we are always at your disposal.

👉 For further information or a personal consultation, please contact our team. We look forward to assisting you.

Current Offers

Past Offers

Welcome to our news section! 🌍

Here you will always find the latest information, exciting news, and relevant updates on our products, services, and innovative projects. We keep you up to date on our activities around the world and inform you about important developments in the industry.

Whether it's technological innovations, new partnerships, or social engagement – our news offers you comprehensive insight into everything that moves us and what we're doing.

Our content is presented clearly and structured so you can quickly discover the information that's most important to you. Use the search and filter options to search for specific topics or time periods.

We look forward to regularly inspiring you with interesting news. Stay informed – worldwide and at any time!

👉 NOTE: All content in this section is regularly updated to ensure you receive the latest information. For further details or questions on specific topics, please contact us at any time.

April 2025

Free cTerminal ID for every lidX license: A decisive advantage for our customers

Thanks to our close and trusting collaboration with the independent issuing body for numeric POS terminal IDs (cTerminal IDs), we can offer our customers exceptional added value: Each lidX license includes a unique and free cTerminal ID.

The cTerminal ID is an essential component of cashless payment transactions and serves as a unique identifier for POS systems. It enables precise mapping between POS solutions and terminals and ensures seamless communication between all involved components. This is particularly important for POS protocols such as ZVT, OPI, REST API, or Nexo.

Our close partnership with the administrator of cTerminal IDs enables us to provide this service free of charge to our customers – without additional costs or administrative effort. This not only creates transparency and security, but also saves you time and resources when implementing your payment solution.

Would you like to learn more about the importance and numerous benefits of cTerminal IDs? Visit our website and learn more about this innovative concept, which offers you greater flexibility and future-proofing for your payment systems.

With lidX and the included cTerminal IDs, you are ideally equipped to offer your customers state-of-the-art and reliable payment solutions.

lidX and cash registers: A perfect symbiosis through innovative POS protocols

In the modern world of commerce, cash registers play a central role in processing payment transactions seamlessly and efficiently. Digitalization has revolutionized payment transactions, and this is precisely where lidX comes in with its advanced technology. Our solution creates the optimal connection between POS systems and payment terminals through the targeted use of powerful POS protocols such as ZVT, O.P.I., and REST API.

The strength of lidX lies in its universal compatibility with existing and future POS systems. ZVT, one of the most well-known POS protocols, is a proven standard in payment processing that offers both stability and reliability. Furthermore, support for O.P.I. enables seamless integration into international payment systems, while the REST API creates maximum flexibility for modern, web-based POS systems.

Thanks to these protocols, lidX becomes a bridge between different technologies, merchant systems, and payment service providers. Merchants benefit from a solution that not only facilitates the integration of existing systems but is also future-proof – regardless of market developments.

The symbiosis between lidX and cash registers also means transparency and security for merchants. Whether you're a small retail store or a large chain store, lidX adapts to your needs and enables you to offer customers a seamless and modern payment experience.

With lidX, we're setting new standards in the world of payment processing, creating a solution that defines not only the present but also the future of cashless payments. Trust in technology that connects – lidX and POS protocols, a symbiosis for the digital era

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Compliance with the receipt issuance requirement made easy: lidX relies on flexible solutions for retailers

The receipt issuance requirement is a central component of modern POS systems, especially in the area of non-cash payments, such as card payments. For retailers, this means they must ensure they provide every customer with a receipt for the transaction. Flexibility and modern technologies are crucial factors in meeting these requirements while ensuring a seamless customer experience.

With lidX, retailers receive an innovative solution that optimally supports them in complying with the obligation to issue receipts. The software offers flexible printer support, enabling the use of a wide variety of printer models – from compact mobile devices to stationary printers in the POS environment. But lidX goes one step further: In addition to traditional paper receipt printing, retailers can also use the software to provide digital receipts.

Digital receipts open up new possibilities for customer interaction. Thanks to lidX, receipts can be provided via various channels, including:

• QR codes - that customers can scan directly with their smartphone.
• Emails - that conveniently send the receipt to the customer's inbox.
• File-sharing options - that make the receipt accessible, for example, via messengers or cloud services.
• Web links - that customers can use to access the receipt online.

These versatile options not only make lidX a reliable solution for compliance with legal requirements, but also offer the advantage of offering sustainable and environmentally friendly alternatives to traditional paper receipt issuance. At the same time, retailers save costs through reduced paper consumption and contribute to a better ecological footprint.

The combination of innovative technology and practical functionality makes lidX an indispensable partner for retailers who not only want to comply with legal requirements but also create a modern and efficient customer experience. With lidX, the obligation to issue receipts is not a bureaucratic obstacle, but an opportunity to strengthen customer relationships through flexible and digital solutions.

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lidX: The flexible payment solution for every industry

Accepting payments wherever and whenever needed – that's the great advantage of lidX. This innovative solution transforms standard Android smartphones and tablets into fully-fledged card terminals.

Whether for brick-and-mortar retail, delivery services, or mobile business ideas – lidX offers maximum flexibility and expands the application possibilities far beyond conventional card terminals.

Thanks to cloud connectivity, regular software updates, and support for alternative payment methods (APMs), its functionality is constantly evolving. lidX is future-proof, cost-effective, and incredibly versatile – let yourself be inspired!

lidX in Retail: Modern, space-saving, and flexible
In brick-and-mortar retail, lidX is the perfect alternative to conventional card terminals. Instead of bulky devices, a simple smartphone or tablet is sufficient, which can be conveniently used at the checkout or on the move in the store.

📌 Examples of possible uses:

• Fashion and clothing stores: Sales associates can accept payments directly on the sales floor – for an even more personalized shopping experience.
• Shoe stores: No waiting at the checkout, simply pay directly in the store.
• Supermarkets & convenience stores: Perfect for express checkouts or mobile salespeople during peak times.
• Bakeries & cafes: Tip functions increase employee satisfaction, and digital or printed receipts in over 100 languages facilitate international customer service.
• Gas stations & kiosks: Accept payments quickly and contactlessly without having to retrofit expensive terminals.

lidX for delivery services & mobile retailers: Accept payments on the go
Whether food deliveries, tradespeople, or mobile stalls – lidX enables secure and easy payments directly to the customer. No cash handling, no change hassles, simply scan and pay.

📌 Ideal for:

• Delivery services (pizza, sushi, groceries): Customers can conveniently pay by card or smartphone without having to search for cash.
• Craftsmen & service providers (electricians, plumbers, gardeners): Collect the amount immediately after the work is done – quickly, securely, and without the stress of paying bills.
• Market stalls & food trucks: Flexibly accept payments, whether at the weekly market or at a city festival.
• Beach chair rentals & amusement parks: Card payments directly at the beach or on the ride – without any stationary infrastructure.
• Taxis & ride services: Customers conveniently pay by card, smartphone, or even with the DCC function in their home currency.

lidX for the restaurant & hotel industry: More revenue through simple payments
In restaurants, hotels, and bars, every second counts. With lidX, employees save time, can collect payments directly at the table, and increase satisfaction with tipping options.

📌 Perfect for:

• Restaurants & Cafés: Payments directly at the table – faster, more convenient, and more customer-friendly.
• Hotels & Vacation Rentals: Collect payments for rooms, breakfast, or additional services directly from guests.
• Event Catering & Food Trucks: Mobile payments without expensive rental devices enable spontaneous sales at events.
• Bars & Clubs: Tip functions increase revenue, and guests can pay flexibly with cards, smartphones, or digital payment methods.

lidX for Healthcare & Services
lidX also provides fast, contactless payment options in doctor's offices, physiotherapy centers, and mobile service providers such as hairdressers or beauty salons.

📌 Suitable for:

• Doctors & Dentists: Patients can conveniently pay directly in the office – without waiting at the reception.
• Physical Therapists & Massage Therapists: Payments immediately after treatment, even for home visits.
• Mobile hairdressers & beauticians: Customers pay directly after treatment using their preferred payment method.
• Wellness & fitness studios: Perfect for flexible monthly subscriptions, membership fees, or spontaneous add-ons.

lidX for tourism & leisure activities: More convenience for international guests
Tourists love simple, cashless payments. With lidX, providers can not only enable their customers to pay by card, but also offer currency conversion (DCC) directly on the device.

📌 Possible uses:

• Museums & attractions: Sell tickets contactless directly at the entrance.
• Boat rentals & outdoor activities: No cash? No problem! Guests simply pay with card or smartphone.
• Travel agencies & tour operators: Accept payments on-site or during the tour.
• Souvenir shops & markets: International customers benefit from more payment options.

lidX for clubs, trade fairs, and non-profit organizations
Sports clubs, charity organizations, and trade fair organizers also benefit from lidX. Donations, membership fees, or ticket revenue can be accepted flexibly – without any cash handling.

📌 Possible uses:

• Clubs & fundraising organizations: Accept donations directly by card or smartphone.
• Trade fairs & pop-up stores: Process payments flexibly and without long-term contracts.
• Sports events & ticket sales: Sell admission tickets or merchandise directly on-site.

The advantages of lidX at a glance
✔ Cloud-enabled & flexible: No expensive hardware required, simply use the app on Android devices.
✔ Always up-to-date: Get new features and payment methods through regular software updates.
✔ More payment options: In addition to credit and debit cards, alternative payment methods (APMs) such as PayPal, Apple Pay, Google Pay, SEPA direct debit, etc.
✔ Tip & cashback function: Perfect for restaurants, service providers, and mobile retailers.
✔ DCC for Tourists: Payments in customers' home currency – for more convenience and revenue.
✔ Digital & printed receipts: Available in over 100 languages – perfect for international trade.
✔ Environmentally friendly: No need to print, paperless receipts via email or QR code.

lidX: The future of cashless payments
lidX is the ideal solution for any business that wants to process payments easily, mobile, and flexibly.

💳 Be inspired and use lidX wherever you want to accept payments – anywhere, anytime.

👉 Try lidX now and embark on the future!

Cash register logs – The basis for modern payment systems

Introduction: What are cash register protocols and what are they used for?

In the world of cashless payment transactions, cash register protocols are essential for connecting cash register systems with payment terminals. They define how these devices communicate with each other and ensure secure and efficient payment processing.

Each cash register protocol has its own strengths, weaknesses and technical requirements. Some only work in local networks, while others are cloud-enabled. Likewise, some protocols require a numerical terminal ID to uniquely identify the terminal.

Advantages of a well-chosen cash register protocol:
✔ Fast and reliable transactions
✔ Easy integration into existing cash register systems
✔ Greater security through standardized interfaces
✔ Cloud connection possible for central administration

Here we present the most important cash register protocols with their properties, advantages and disadvantages.

Overview of the most important cash register protocols

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ZVT (payment terminal standard)

ZVT is the most widely used standard in German-speaking countries for communication between cash register systems and payment terminals. It is based on local network connections and requires a numerical terminal ID.

Cloud-capable? ❌ No, only local networks
Requires numerical terminal ID? ! Yes

Advantages:
✔ Proven and widely used standard in Germany
✔ High compatibility with many cash register systems
✔ Stable and reliable performance

Disadvantages:
❌ No cloud integration possible
❌ Limited flexibility for modern, API-based systems
❌ Not optimal for international markets

---

REST API

REST APIs enable modern communication between cash register and payment terminal via web interfaces. They are particularly flexible and often cloud-capable.

Cloud-capable? ✔ Yes
Requires numerical terminal ID? ! No

Advantages:
✔ Platform-independent and flexible
✔ Scalable for cloud and online systems
✔ Ideal for modern cash register systems

Disadvantages:
❌ Internet connection required
❌ More complex implementation
❌ Depending on provider's API availability

---

Cloud REST API

This variant of a REST API is completely cloud-based and enables central management of payment terminals via the Internet. No local infrastructure required

Cloud-capable? ✔ Yes
Requires numerical terminal ID? ! No

Advantages:
✔ No local infrastructure required
✔ Centrally controllable for chain stores
✔ Scalable and flexible

Disadvantages:
❌ Dependent on a stable internet connection
❌ Observe data protection requirements
❌ Possible latency due to cloud communication

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O.P.I (Open Payment Interface)

The Open Payment Interface (O.P.I) is an interface for communication between cash register systems and payment terminals, which is used particularly in international markets.

Cloud-capable? ❌ No, only works in local networks
Requires numerical terminal ID? ! No

Advantages:
✔ High security and stability
✔ Supports various payment methods
✔ Can be used internationally

Disadvantages:
❌ No cloud connection possible
❌ More complex integration than modern API solutions
❌ Not as widespread as ZVT or REST API

---

ep2 (EFT/POS 2000)

ep2 is a payment standard developed in Switzerland that ensures consistent communication between POS systems and terminals. It requires a numeric terminal ID.

Cloud-capable? ❌ No, only local networks
Requires numerical terminal ID? ! No

Advantages:
✔ Standard solution in Switzerland
✔ High security standards
✔ Consistent interface for various providers

Disadvantages:
❌ Limited to the Swiss market
❌ No cloud integration possible
❌ Less flexible than modern API solutions

---

myPOS

myPOS is a modern cloud payment solution that does not require local infrastructure.

Cloud-capable? ✔ Yes
Requires numerical terminal ID? ! No

Advantages:
✔ Easy to implement
✔ Cloud-based for maximum flexibility
✔ Supports many payment methods

Disadvantages:
❌ Dependent on the myPOS provider
❌ Limited customization options
❌ Internet connection required

---

NEXO

NEXO is an internationally recognized standard for payment transactions that offers interoperability and security.

Cloud-capable? ✔ Yes
Requires numerical terminal ID? ! No

Advantages:
✔ Future-proof and expandable
✔ Internationally recognized
✔ Supports cloud and local networks

Disadvantages:
❌ Complex implementation
❌ Not yet established everywhere
❌ Higher training requirements

---

ISO 20022

A global payment standard that is particularly important for banks and financial service providers.

Cloud-capable? ✔ Yes
Requires numerical terminal ID? ! No

Advantages:
✔ Future-proof standard
✔ Supports many payment formats
✔ High security

Disadvantages:
❌ Complex and not always easy to implement
❌ Higher customization costs
❌ Primarily for banks, less so for retailers

---

SIX (TIM)

A proprietary protocol from SIX Payment Services, widely used in Switzerland.

Cloud-capable? ❌ No
Requires numerical terminal ID? ! No

Advantages:
✔ High security
✔ Specifically optimized for the Swiss market
✔ Stable performance

Disadvantages:
❌ Not internationally widespread
❌ No cloud capability
❌ Limited flexibility

---

Acquirer/SoftPOS provider's own POS protocol APIs

Many acquirers (payment processors) and SoftPOS providers (providers of software-based payment terminals) offer their own APIs for POS integration. These APIs are specifically tailored to their own payment systems and enable direct connection to the acquirer's platform or SoftPOS app.

Cloud-capable? ✔ Yes, in most cases
Requires numerical terminal ID? ! No, a unique merchant ID or API key is often used

Advantages:
✔ Direct connection to the payment processor without a third party
✔ Full control over payment processes
✔ Often easy implementation thanks to modern API technology

Disadvantages:
❌ Dependency on the respective acquirer or SoftPOS provider
❌ Possibly less flexible than universal protocols
❌ Different implementation requirements depending on the provider
❌ Switching to another acquirer can require complex adjustments

---

Verifone FIPay / VX protocols

Verifone offers its own range of protocols for different terminal generations. These range from older VX models to modern Android-based devices with FIPay (Verifone's cloud-enabled API).

Cloud-enabled? ✔ Yes (FIPay) / ❌ No (older VX protocols)
Numeric terminal ID required? ! No

Advantages:
✔ Widely used, especially in Europe and North America
✔ Support for various payment types (credit card, NFC, mobile payment)
✔ FIPay allows modern cloud integration

Disadvantages:
❌ Proprietary protocol, therefore less flexible
❌ Older VX protocols are not cloud-compatible
❌ Partially limited to certain Verifone terminals

---

Adyen Terminal API

Adyen offers a completely API-based payment processing that can be combined with physical terminals, online payments and mobile POS solutions. Particularly interesting for international retailers with an omnichannel strategy.

Cloud-capable? ✔ Yes
Numeric terminal ID required? ! No

Advantages:
✔ Very flexible API integration for POS, e-commerce and mobile
✔ Supports contactless payments and digital wallets (Apple Pay, Google Pay)
✔ No fixed terminal ID required

Disadvantages:
❌ Strong focus on Adyen ecosystem - less compatible with third-party acquirers
❌ Initial implementation can be more technically demanding
❌ Adyen pricing models are not optimal for all retailers

---

Stripe Terminal API

Stripe is primarily known as an online payment provider, but also offers a POS solution with the Terminal API. Particularly interesting for startups, e-commerce companies and international merchants with cloud-enabled POS.

Cloud-capable? ✔ Yes
Numeric terminal ID required? ! No

Advantages:
✔ Very easy API integration for POS and online payments
✔ Scalable solution for merchants with multiple locations
✔ Supports modern payment methods (e.g. Apple Pay, Google Pay)

Disadvantages:
❌ Strong focus on Stripe ecosystem - less flexible for third-party providers
❌ Not all acquirers are supported
❌ Possibly higher transaction fees compared to traditional providers

---

CB2 (Cartes Bancaires - France)

CB2 is a widely used protocol in France for credit and debit card payments. It is used by most French banks and merchants and is closely linked to the Cartes Bancaires payment network.

Cloud-capable? ❌ No, only local networks
Numeric terminal ID required? ! Yes

Advantages:
✔ Widely used in France
✔ Direct connection to French banks
✔ Optimized for national transactions

Disadvantages:
❌ No native cloud support
❌ Limited international use
❌ Proprietary and strongly tied to France

---

J/XFS (Java/eXtensions for Financial Services)

J/XFS is an open standard for POS systems and ATMs. It enables the flexible connection of payment terminals, ATMs and other financial devices via a platform-independent API.

Cloud-capable? ❌ No (local integration)
Numeric terminal ID required? ! No

Advantages:
✔ Standardized interface for various payment terminals
✔ Good modularity for banks and large retailers
✔ Independent of terminal manufacturers

Disadvantages:
❌ Less common for classic cash register systems
❌ Implementation can be complex
❌ No native cloud support

---

ELM (Electronic Lock Management) - for gas stations & e-mobility

ELM is used for gas station and e-mobility payments. It connects cash register systems with gas pumps or charging stations to enable seamless payment processes. Specially developed for petrol stations and e-charging stations

Cloud-capable? ✔ Yes
Numeric terminal ID required? ! Yes

Advantages:
✔ Specially developed for gas stations and e-charging stations
✔ Cloud-enabled for modern mobility solutions
✔ Supports various payment methods (card, app, RFID)

Disadvantages:
❌ Very industry-specific - not suitable for traditional retailers
❌ Implementation often only possible via specialized providers
❌ Strong dependence on infrastructure providers

---

SoftPOS protocols (acquirer/provider-specific APIs)

SoftPOS solutions enable card terminal-free payment via smartphones or tablets. Many acquirers (e.g. myPOS, SumUp, Adyen, Stripe, PayPal) have developed their own API protocols for SoftPOS. No hardware required - a smartphone or tablet is sufficient

Cloud-capable? ✔ Yes
Numeric terminal ID required? ! No, a unique merchant ID or API key is often used

Advantages:
✔ No hardware required - a smartphone or tablet is sufficient
✔ Flexible and easy for small retailers or mobile service providers
✔ Supports contactless payments (NFC, Apple Pay, Google Pay)

Disadvantages:
❌ Often limited to certain acquirers or providers
❌ Not all banks and acquirers support SoftPOS
❌ Possibly higher fees per transaction

---

SumUp Terminal API

SumUp is a popular provider of mobile card payments and offers an interface for integration into cash register systems, mobile apps or online shops with the Terminal API. The API enables easy connection of SumUp terminals to POS systems and cloud platforms. Easy and quick integration via API

Cloud-capable? ✔ Yes
Numeric terminal ID required? ! No

Advantages:
✔ Easy and quick integration via API
✔ No numeric terminal ID required
✔ Ideal for small merchants, self-employed and mobile service providers
✔ Supports contactless payments and mobile wallets (Apple Pay, Google Pay)

Disadvantages:
❌ Dependent on the SumUp ecosystem - less flexible for third-party providers
❌ Limited customization options for larger merchants
❌ Not all acquirers support direct connection to SumUp, e.g. no girocard acceptance
❌ Possibly higher fees per transaction

---

Summary
The choice of the right cash register protocol depends on the individual requirements of a company. While ZVT and ep2 are proven, local standards, REST API and NEXO offer modern, cloud-enabled alternatives. Cloud REST API and myPOS enable easy cloud integration, while ISO 20022 is particularly relevant for banks.

The acquirer or SoftPOS's own APIs offer a direct connection to the respective payment platform and are particularly suitable for merchants who want to work closely with a specific payment service provider. Our recommendation

💡 Our recommendation

If you are looking for maximum future security and flexibility, you should opt for an API-based or cloud-enabled solution.

If you need a proven, stable integration, you can use classic protocols such as ZVT or ep2.

If you already work closely with an acquirer or SoftPOS provider, you can benefit from their proprietary APIs.

Do you need a specific or unlisted cash register protocol? Feel free to contact us.

Let us advise you to find the optimal solution for your requirements!

Our Competence Center for Device Testing

Welcome to our Competence Center for Device Testing! Here, we carefully test Android devices that are provided to us free of charge by customers, retailers, and device manufacturers as part of specific projects. Our focus is on ensuring that our software solutions work seamlessly with the respective devices and the included services and payment methods. We place particular emphasis on precision, transparency, and reliability in order to provide our partners with sound information and the best possible support.


Testing our app on Android devices: Transparent, thorough, and project-specific

To ensure the functionality and reliability of our software, we test our app on Android devices that are provided to us free of charge by customers, retailers, or device manufacturers as part of projects. These tests are solely for verifying our software and the included services and payment methods on the respective devices.

The tests performed always refer to the specific time of the test and are carried out using the latest firmware and device software at that time. Therefore, we cannot make any statements about compatibility with later firmware updates, software patches, or changes to the operating system. It is particularly important to emphasize that we assume no liability for the timeliness or completeness of the test results.

Our tests are conducted exclusively on brand-new devices equipped with the latest firmware and the most recent security patches. These are devices that have not been modified by the installation of additional software or apps. For this reason, we cannot make any statements about the interaction of our app with other third-party software on the tested devices.

The list of tested devices we have compiled is not exhaustive and is based exclusively on those models that were provided to us free of charge for specific projects and after prior agreement. It also does not represent an evaluation of the devices or manufacturers. We conduct our tests neutrally and solely on the functionality of our app.

Statements regarding support for specific services, such as GMS (Google Mobile Services) or zDefend, always refer to the status of the test or a subsequent retest. Since update cycles and support for a device are determined by the respective manufacturer, we cannot guarantee the long-term functionality of our software on these devices after the manufacturer's support period has expired.

! If you notice any discrepancies in our test results or statements, please contact us immediately. Our goal is to ensure maximum transparency and reliability, which is why we greatly appreciate your support in such cases. !

👉 Please note that we cannot accept test devices without prior arrangement. If you would like to provide a device for testing, please contact us briefly to clarify the details in advance.

Thank you for your understanding and support!

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Telephone & Fax

Welcome to our FAQs – Find answers quickly and easily

We know that questions arise again and again – whether about using our products and services, technical details, or general topics. To help you find the right answers quickly and easily, we have put together a comprehensive FAQ page for you.

How does the FAQ page work?
Our FAQ page is structured so that you can find the information you need in a variety of ways:

🔎 Search function: Simply enter a keyword in the search field and we will show you the appropriate answers.

📂 Table of contents: Our FAQs are divided into clear categories so you can navigate directly to your topic.

💡 Clear and understandable: All answers are concisely written, clearly explained, and regularly updated.


Whether you are looking for a quick solution or want comprehensive information – our FAQ page will help you If your question isn't listed, we'd be happy to help you personally.

Declaration on accessibility

We attach great importance to ensuring that our website is accessible and usable for everyone, regardless of individual limitations. Our goal is to ensure barrier-free use and to enable the most inclusive online experience possible.

This declaration describes the measures we have taken to ensure accessibility in accordance with current web standards and recommendations, in particular the Web Content Accessibility Guidelines (WCAG) 2.1.

Technical implementation and standards
Our website is based on modern web technologies, in particular HTML, CSS and the Bootstrap framework.

1. Structured HTML documents
We use a semantic HTML structure to ensure a clear and understandable information hierarchy. This allows both screen readers and other assistive technologies to easily capture and display content.

2. Use of Bootstrap for a flexible and adaptable display
We use Bootstrap, a widely used CSS framework, to improve accessibility through the following mechanisms:

• Responsive design: The website automatically adapts to different screen sizes and devices (desktop, tablet, smartphone).
• Clear contrasts and color design: The Bootstrap design principles ensure that all content is displayed with sufficiently high contrast.
• Flexible navigation: The grid system and easy-to-read fonts make user navigation easier.

3. Support through ARIA tags for assistive technologies
We implement ARIA (Accessible Rich Internet Applications) tags to provide additional information for screen readers. This significantly improves the user experience for blind and visually impaired people.

Examples of ARIA tags on our website:

• aria-label → Adds additional descriptions to links, buttons and interactive elements.
• aria-labelledby → Links elements with a clearly defined label, e.g. B. for forms or navigation.
• role attributes → structuring of content, e.g. role="navigation" for menus or role="contentinfo" for the footer area.
• Keyboard navigation → Bootstrap supports full keyboard usability by default.

Accessible functions of our website
To further improve accessibility, we have implemented the following measures:
✔ Alternative text for images: All relevant images contain descriptive alt text.
✔ Keyboard-friendly navigation: All interactive elements can be reached using the tab key.
✔ Skip links: Enable quick navigation to main content without having to scroll through menus.
✔ Dynamic content with ARIA support: Modal windows and dropdowns are optimized for screen readers.

Known limitations
Despite our efforts, there are some technical limitations that we are currently improving:

• External content (e.g. embedded videos or maps) may not meet all accessibility standards.
• PDF documents are not always fully optimized for screen readers.

Feedback and contact
If you encounter barriers or access problems, we would be happy to receive your feedback. We strive to continuously improve our website.

Please use the various contact options on our website.

For better readability, this website uses the generic masculine form for personal names and personal nouns.

In the spirit of equal treatment, the corresponding terms apply to all genders and should not under any circumstances discriminate against other genders.

The use of the generic masculine form is purely for editorial reasons and does not imply any judgment.

We stand for a pleasant atmosphere in which all genders are treated equally. Please feel equally addressed by the content of our website. The shortened form of language is therefore purely for content reasons and does not imply any judgment.

Thank you for your understanding.

The online service can generally be used without cookies that do not serve technical purposes.

We differentiate between cookies that are absolutely necessary for the technical functions of the online service and those cookies and tracking mechanisms that are not absolutely necessary for the technical function of the online service.

We understand technically necessary cookies to be cookies without which the technical provision of the online service cannot be guaranteed. This includes, for example, cookies that save data to ensure the trouble-free playback of video or audio content.

Session cookies
A session cookie enables the web server to distinguish between the different users who access the websites at the same time. The browser sends the cookie each time the website is accessed, so the user does not have to enter their login details again each time the page is accessed.
The session cookie can be used for access authorizations from logging into a website to closing the browser. If the browser or firewall rejects the session cookie, the visitor cannot log in and the web application cannot authorize subsequent accesses. The visitor would therefore have to enter their login details again and again and would not be able to use the website correctly.
Session cookies expire as soon as you log out or close the browser. They are only stored temporarily and are destroyed when you leave the website. They are also known as transient cookies, non-persistent cookies or temporary cookies.

If you want to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of the website.

Whistleblower system - your contribution to integrity and transparency

Integrity, transparency and responsible action are of central importance to us. So that we can counteract possible misconduct at an early stage, we offer a secure and confidential way to report grievances or violations. Our whistleblower system enables you to express concerns without having to fear negative consequences.

Regardless of whether it is a potential violation of internal guidelines, ethical principles or legal regulations - we take your reports seriously and treat them with the utmost care. Our goal is to identify risks at an early stage, counteract undesirable developments and thus promote a responsible corporate culture.


Procedure after the report has been submitted

After a report has been received, it is checked by a specially trained and independent body. Processing takes place in several steps:

1. Receipt and recording of the report

• Your report will be treated confidentially and checked for plausibility.
• If you have left contact details, you will receive confirmation that your report has been received.
• This is not possible if the report is anonymous.

2. Examination and evaluation

• The facts are analyzed and it is checked whether further information is required.
• If necessary, a follow-up inquiry can be made to clarify details - provided there is a contact option.

3. Initiation of measures

• Depending on the result of the examination, appropriate measures can be initiated, e.g. internal investigations or, if necessary, the involvement of external bodies.

4. Feedback (if possible)

• If you have submitted your report with contact details, we will inform you of the status of your report within the framework of the legal requirements.
• In the case of anonymous reports, feedback is not possible.

We guarantee that all reports will be carefully examined and that the confidentiality of the whistleblowers will be maintained.


Options for contacting us

To enable you to report as securely and anonymously as possible, we offer various contact options:

1. Online contact form (anonymous possible)
Below you will find our secure contact form, which you can use to submit a report.

• Providing your name and contact details is optional.
• If you wish to remain anonymous, please do not provide any personal data. However, in the case of anonymous reports, we cannot confirm receipt of the report or its processing status.
• However, for anonymous reports, we cannot confirm receipt or processing status.

2. Email
Alternatively, you can contact us by email at the following address: whistleblowing [at] NetManagement [dot] net

Please note:

• When using an email address, your sender will be visible to us.
• Due to spam filters, emails may, in rare cases, not be delivered or rejected.
• If you wish to remain anonymous, please use the contact form or an anonymized email address.

3. Contacting us by phone
You can also submit your report by phone. Please use our phone numbers on the contact page and ask the operator about the whistleblower system.
Please note:

• If you call with Caller ID enabled, your phone number will be transmitted to us.
• If you wish to remain anonymous, you can deactivate Caller ID on your phone or with your provider.

Protection of confidentiality and responsible handling of whistleblower information

We guarantee that every tip will be treated with the utmost confidentiality. Our processes are designed to ensure protection for whistleblowers. Reports can be made without fear of retaliation.

Your cooperation helps us identify and correct potential grievances. Thank you for your trust!


Contact form for the whistleblower system

Providing your name and contact details is optional.

Full name

e-mail address

Telephone number

Subject *

Message *

*Required

I agree to the transfer, use and processing of my data in accordance with the Privacy Policy. I also agree to be contacted to respond to my inquiry. In the case of anonymous reports, feedback is not possible. *

Submit

Our responsibility according to the Supply Chain Due Diligence Act (LkSG)

Sustainable and responsible action is not just an obligation for us as lidX, but a matter of course. In all countries in which we operate, we take responsibility - for our own business processes as well as for compliance with human rights and environmental standards in our supply chain.
As our suppliers are predominantly regulated companies such as banks and payment service providers, we are also subject to the high requirements placed on these organizations. This shapes our daily actions and our business relationships.

Responsible and sustainable value creation
With the Supply Chain Due Diligence Act (LkSG), the legislature has created clear framework conditions for sustainable value creation along the entire supply chain. As lidX, we consistently implement these requirements and also expect our partners to act responsibly in the interests of people and the environment.

Our whistleblower system - transparency and security
In order to ensure compliance with the LkSG both in our company and in our supply chain, we have set up a Whistleblower system. This enables possible human rights or environmental risks as well as violations of legal requirements to be reported confidentially.

Reach our Whistleblower system
Our Whistleblower system can be reached at any time via our website under the menu item Whistleblower system. There you will also find further information in our rules of procedure.
📢 Information can be sent anonymously and securely.
🔍 We carefully investigate every report and rely on transparent processes.

Together for a sustainable future
For us, reliable and sustainable cooperation is the basis of long-term partnerships. Together with our suppliers, we help to assume social and ecological responsibility along the entire value chain.

👉 lidX stands for transparency, sustainability and responsibility - today and in the future.

Our contribution to sustainability in the digital world

For us, sustainability means taking responsibility - for the environment, our customers and the digital future. We rely on efficient use of resources, durable hardware and renewable energies to keep our ecological footprint as small as possible.

Focus on energy efficiency
The operation of our transaction services and back office systems requires high computing power - but every watt saved counts. By continuously optimizing our processes, we save thousands of kilowatt hours of electricity every year.

Our claim:
✔ 100% renewable energies for our energy needs
✔ Sustainable decisions with an eye on efficiency and environmental friendliness
✔ Long-term responsibility instead of short-term profits

Durable hardware - less electronic waste
Sustainability begins with the selection of our devices. Our server and office hardware is modular, so that defective components can be easily replaced instead of replacing entire devices. When purchasing, we pay attention to:

✔ Resource-saving components
✔ Sustainable production
✔ High energy efficiency

Android devices: security extends the service life
The greatest consumption of resources is not caused by our own IT, but by the large number of Android devices that our customers use.
Many devices are only replaced because security updates expire. We therefore rely on modern security frameworks that enable the secure operation of older Android devices. In this way, we prevent our software and services from being a reason for the unnecessary purchase of a new device.

Efficiency is what drives us
Whether in developing our software or optimizing our services - we constantly question ourselves in order to become even more efficient, resource-saving and sustainable.

Rely on lidX with a clear conscience
We promote the energy-efficient use of the Internet and rely on sustainable processes. This has several advantages:
✔ Less energy consumption - more environmentally friendly
✔ Resource-saving IT infrastructure
✔ Cost-efficient products for our customers

Transparency is important to us: That's why we publish a list of all the Android devices we have tested, for example, to make it easier for you to make a sustainable purchasing decision.

👉 Rely on lidX - for an efficient, sustainable digital future.

Privacy Policy of NetManagement GmbH

This page has been translated automatically. Please note that in the event of a legal dispute, only the official German version of this website / document applies.

These websites, the portal, the application, the software and the offers, information, products and services contained therein are not aimed at consumers within the meaning of Section 13 of the German Civil Code (BGB), but generally only at institutions, associations, authorities, companies, clubs and traders (within the meaning of Section 14 of the German Civil Code).

The NetManagement GmbH (hereinafter "NetManagement" or "We" or "Us") is pleased that you have visited our websites and mobile applications (together also "online offer") and that you are interested in our company and our products.

For better readability, the generic masculine is used on our websites. The personal names used in this work refer - unless otherwise indicated - to all genders.

1. NetManagement respects your privacy

The protection of your privacy when processing personal data as well as the security of all business data is an important concern for us, which we take into account in our business processes. We process personal data that is collected when you visit our online offerings confidentially and only in accordance with the legal provisions.

Data protection and information security are part of our company policy.

2. Responsible party

The responsible party for processing your data is NetManagement GmbH; exceptions are explained in this data protection notice.

Our contact details are as follows:

NetManagement GmbH
Ludwig-Erhard-Str. 18
20459 Hamburg
Germany

Telephone     ‎+49 (0)40 30184-0

eMail   info [at] NetManagement [dot] net

3. Collection, processing and use of personal data

3.1 Categories of data processed

Communication data (e.g. name, telephone number, email address, address, IP address) is processed.

3.2 Principles

Personal data is all information that relates to an identified or identifiable natural person, for example names, addresses, telephone numbers or email addresses that express a person's identity.

We only collect, process and use personal data (including IP addresses) if there is a legal basis for doing so or if you have given us your consent in this regard, e.g. as part of a registration.

3.3 Processing purposes and legal bases

We and the service providers commissioned by us process your personal data for the following processing purposes:

3.3.1 Provision of this online offer

Legal basis: Overriding legitimate interest on our part in direct marketing, as long as this is in accordance with data protection and competition law requirements.

3.3.2 Answering user inquiries via a contact form

Legal basis: Overriding legitimate interest on our part in marketing and in improving our products and services, as long as this is in accordance with data protection and competition law requirements or contract fulfillment or consent.

3.3.3 Answering user inquiries via a live chat

Legal basis: Overriding legitimate interest on our part in marketing and in improving our products and services, as long as this is in accordance with data protection and competition law requirements or contract fulfillment or consent.

3.3.4 To identify disruptions and for security reasons

Legal basis: Fulfillment of our legal obligations in the area of data security and predominantly legitimate interest in eliminating disruptions and the security of our offers.

3.3.5 Self-promotion and third-party advertising as well as market research and reach measurement to the extent permitted by law or on the basis of consent

Legal basis: Consent or predominantly legitimate interest on our part in direct marketing, as long as this is done in accordance with data protection and competition law requirements.

3.3.6 Protection and defense of our rights

Legal basis: Legitimate interest on our part in asserting and defending our rights.

3.4 Log files

Every time you use the Internet, your Internet browser automatically transmits certain information and we store it in so-called log files.

We store the log files for a period of 14 days to identify faults and for security reasons (e.g. to investigate attempted attacks) and then delete them. Log files that need to be kept for evidentiary purposes are exempt from deletion until the respective incident has been finally clarified and can be passed on to investigative authorities in individual cases.

Log files are also used for analysis purposes (without or without a complete IP address) under the conditions of section 3.3.4 “Own and third-party advertising as well as market research and reach measurement to the extent permitted by law or on the basis of consent”.

The following information is stored in particular in the log files:

• IP address (Internet Protocol address) of the terminal device from which the online offer is accessed;
• Internet address of the website from which the online offer was accessed (so-called origin or referrer URL);
• Name of the service provider via which the online offer is accessed;
• Name of the files or information retrieved;
• Date and time as well as duration of the retrieval;
• Amount of data transferred;
• Operating system and information on the Internet browser used, including installed add-ons (e.g. for the Flash Player);
• HTTP status code (e.g. “Request successful” or “requested file not found”).

3.5 Consumers, children and young people

Our offer is not aimed at consumers, children and young people within the meaning of Section 13 of the German Civil Code (BGB), but exclusively at institutions, associations, authorities, companies, clubs, traders and freelancers (within the meaning of Section 14 of the German Civil Code).

3.6 Transfer of data

3.6.1 Transfer of data to other responsible parties

We will only transfer your personal data to other responsible parties if this is necessary to fulfil the contract, we or the third party have an overriding legitimate interest in the transfer or you have given your consent. Details of the legal bases and the recipients or categories of recipients can be found in the section "Processing purposes and legal bases" (see No. 3.3).

In addition, data may be transferred to other responsible parties if we are obliged to do so due to legal provisions or by enforceable official or court order.

3.6.2 Service providers (general)

We commission external service providers to carry out tasks such as marketing services, programming, data hosting and hotline services. We have carefully selected these service providers and regularly monitor them, in particular their careful handling and security of the data stored by them. We require all service providers to maintain confidentiality and to comply with legal requirements. Service providers can also be other companies in the NetManagement group of companies.

3.6.3 Transfer to recipients outside the EEA

We can also transfer personal data to recipients based outside the EEA in so-called third countries. In this case, before transferring the data, we ensure that the recipient either has an appropriate level of data protection or that you have given your consent to the transfer.

You can obtain an overview of the recipients in third countries and a copy of the specific regulations agreed to ensure an appropriate level of data protection from us. Please use the information in the “Contact” section (see No. 13) for this purpose.

3.7 Duration of storage; Retention periods

We generally store your data for as long as it is necessary to provide our online offering and the associated services or we have a legitimate interest in further storage (e.g. we may still have a legitimate interest in postal marketing even after a contract has been fulfilled). We then delete your personal data with the exception of data that we must continue to store in order to fulfill legal obligations (e.g. we are obliged to keep documents such as contracts and invoices for a certain period of time due to tax and commercial law retention periods).

4. Use of cookies

Cookies and tracking mechanisms may be used to provide our online service. Cookies are small text files that can be saved on your device when you visit an online service. Tracking is possible using various technologies. We process information in particular using pixel technology or log file analysis.

4.1 Categories

We differentiate between cookies that are absolutely necessary for the technical functions of the online service and those cookies and tracking mechanisms that are not absolutely necessary for the technical function of the online service.

The online service can generally be used without cookies that do not serve technical purposes.

4.1.1 Technically necessary cookies

We understand technically necessary cookies to be cookies without which the technical provision of the online service cannot be guaranteed. This includes, for example, cookies that save data to ensure the trouble-free playback of video or audio content.

These cookies are deleted after your visit.

4.1.2 Cookies and tracking mechanisms that are not technically necessary

We use marketing cookies and tracking mechanisms. We only use these cookies and tracking mechanisms if you have given us your prior consent. The exception to this is the cookie that stores the current status of your privacy settings (selection cookie). This is set based on legitimate interest.

General

The use of marketing cookies and tracking mechanisms enables us and our partners to show you interest-based offers that are based on an analysis of your usage behavior:

Statistics:

By using statistical tools, we measure, for example, the number of your page views.

Conversion tracking:

Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you have accessed our website via an ad from the relevant partner. These cookies usually expire after 30 days. If you visit certain pages of ours and the cookie has not yet expired, we and the respective conversion tracking partner can recognize that a certain user has clicked on the ad and was thus redirected to our site. This can also happen across devices. The information obtained using the conversion cookie is used to create conversion statistics and to record the total number of users who have clicked on the relevant ad and were redirected to a page with a conversion tracking tag.

Social Plugins:

Some pages of our online offering include content and services from other providers (e.g. Facebook, X, Google Maps), which in turn can use cookies and active components. You can find more information about social plugins in the "Social Plugins" section (see No. 7).

Please note that when using the tools, your data may be transferred to recipients outside the EEA where there is no adequate level of data protection in accordance with the GDPR (e.g. USA). You can find details about this in the following description of the individual marketing tools:

Name: Google Tag Manager

Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Function: Management of website tags via an interface, integration of program codes on our websites

Name: Google Ads

Provider: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA

Function: Placement of advertisements, remarketing, conversion tracking

You can find more information at: https://adssettings.google.com/authenticated

4.2 Management of cookies and tracking mechanisms

You can manage your cookie and tracking mechanism settings in the browser and/or in our privacy settings:

Note: The settings you make only apply to the browser you are using.

4.2.1 Disabling all cookies

If you want to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of the website.

4.2.2 Managing your settings regarding technically unnecessary cookies and tracking mechanisms

When you visit our website, you will be asked in a cookie layer whether you give us your consent to use marketing cookies or tracking mechanisms.

In our privacy settings, you can revoke consent you have already given with effect for the future or give us your consent at a later date.

5. Google, GEOPLUGIN and Bootstrap

5.1 Google Maps

This site uses the Google Maps map service via an API. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google LLC server in the USA and stored there. The provider of this site has no influence on this data transfer.

Google Maps is used in the interest of an attractive presentation of our online offers and to make the locations we specify on the website easy to find. This represents an overriding legitimate interest on our part within the meaning of Art. 6 Para. 1 lit. f GDPR.

You can find more information on how user data is handled in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

5.2 Google Web Fonts

This site uses so-called web fonts from the provider Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, to uniformly display fonts. When you open a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you use must connect to Google's servers. This tells Google that our website was accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents an overriding legitimate interest on our part within the meaning of Art. 6 Para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font from your computer will be used.

For more information about Google Web Fonts, see https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.

5.3 Geoplugin SAS

This site uses the services of GEOPLUGIN® to improve the usability of our website, to provide language support and to comply with regulations and official requirements.

For this purpose, if the origin of your IP address is unknown to us, the IP address is transmitted to Geoplugin to determine its origin.

Geoplugin transmits the following information about your IP address to us, if known:

• Name of the country and two-letter ISO country code. For example, Germany, DE;
• Currency of the country. For example, EUR;
• Currency symbol of the country. For example, €;
• Call number of the country. For example, +49;

GEOPLUGIN® is a company registered in France with servers in France and the Netherlands and is therefore obliged under European law to comply with the European General Data Protection Regulation (GDPR).

You can find more information on how user data is handled in the GEOPLUGIN® privacy policy

https://www.geoplugin.com/privacy

5.4 Bootstrap

This site uses the services of Volentio JSD Limited ("Bootstrap") to improve the user experience of our website. Bootstrap is a company registered in England and Wales. The Bootstrap files are hosted by us. Access to the Bootstrap servers should therefore not be made, but cannot be excluded. For more information on how user data is handled, please see Bootstrap's privacy policy

https://www.jsdelivr.com/terms/privacy-policy

6. Content Delivery Network from Microsoft Azure

To optimize the loading times of this website, we can use a so-called "Content Delivery Network" (CDN) service, offered by public cloud solutions from Microsoft. The provider is Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA.

The use of the CDN service represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f GDPR.

As part of this processing, personal data is transferred to the USA. The transfer is based on European standard contractual clauses in which Microsoft has committed itself to complying with European data protection law for the services it provides.

You can find more information on Microsoft's data protection guidelines here: https://privacy.microsoft.com/de-de/privacystatement.

7. Social Plugins

We use so-called social plugins from various social networks in our online offering; these are described individually in this section.

When you use the plug-ins, your Internet browser establishes a direct connection to the servers of the respective social network. This informs the respective provider that your Internet browser has accessed the corresponding page of our online offering, even if you do not have a user account with the provider or are not currently logged into it. Log files (including the IP address) are transmitted directly from your Internet browser to a server of the respective provider and may be stored there. The provider or its server may be located outside the EU or EEA (e.g. in the USA).

The plugins represent independent extensions of the providers of the social networks. We therefore have no influence on the extent of the data collected and stored by the providers of the social networks via the plugins.

The purpose and extent of the collection, further processing and use of the data by the social network as well as your rights and setting options to protect your privacy can be found in the data protection information of the respective social network.

If you do not want the providers of the social networks to receive data about this online offer and possibly store or further use it, you should not use the respective plugins.

7.1 Social plugins with 2-click solution

With the so-called 2-click solution, we protect you from your visit to our websites being recorded and evaluated by social network providers as standard. If you access a page on our website that contains such plugins, they are initially deactivated. The plugins are only activated when you click the button provided.

7.2 Plugins from Facebook

Facebook is operated at www.facebook.com by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). An overview of Facebook's plugins and what they look like can be found here:

https://developers.facebook.com/docs/plugins/?locale=de_DE; Information on data protection at Facebook can be found here: http://www.facebook.com/policy.

7.3 Plugins from X

X is operated by X Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("X"). An overview of X's plugins and what they look like can be found here: https://developer.X.com/; Information on data protection at X can be found here: https://X.com/de/privacy.

7.4 LinkedIn plugins

LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn"). An overview of LinkedIn plugins and their appearance can be found here: https://developer.linkedin.com/plugins; information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy.

8. YouTube

This online offering uses the YouTube video platform, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA ("YouTube"). YouTube is a platform that enables the playback of audio and video files.

When you access a corresponding page on our offering, the embedded YouTube player establishes a connection to YouTube so that the video or audio file can be transmitted and played. Data is also transferred to YouTube as the controller. We are not responsible for the processing of this data by YouTube.

You can find further information on the scope and purpose of the data collected, the further processing and use of the data by YouTube, your rights and the data protection options you can select in YouTube's privacy policy.

9. External links

Our online offering may contain links to third-party websites that are not affiliated with us. After clicking on the link, we no longer have any influence on the collection, processing and use of any personal data transferred to the third party when you click on the link (such as the IP address or the URL of the page on which the link is located), as the behavior of third parties is naturally beyond our control. We accept no responsibility for the processing of such personal data by third parties.

10. Security

Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of the applicable data protection laws.

We take all necessary technical and organizational measures to ensure an appropriate level of protection and to protect your data managed by us, in particular against the risks of accidental or unlawful destruction, manipulation, loss, alteration or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.

11. User rights

Please use the information in the "Contact" section (see No. 13) to assert your rights. Please ensure that we can clearly identify you.

11.1 Right to information and disclosure

You have the right to receive information from us about the processing of your data. To do this, you can assert a right to information with regard to the personal data that we process about you.

11.2 Right to rectification and deletion

You can request that we correct incorrect data. If the legal requirements are met, you can request that your data be completed or deleted.

This does not apply to data that is required for billing and accounting purposes or is subject to statutory retention periods. However, if access to such data is not required, its processing will be restricted (see below).

11.3 Restriction of processing

You can request that we restrict the processing of your data - if the legal requirements are met.

11.4 Data portability

If the legal requirements are met, you can request that data that you have made available to us be sent to you in a structured, common and machine-readable format or - if technically feasible - that the data be sent to a third party.

11.5 Right of objection

11.5.1 Objection to direct marketing

You can also object to the processing of your personal data for advertising purposes at any time ("advertising objection"). Please note that for organizational reasons there may be an overlap between your objection and the use of your data as part of an ongoing campaign.

11.5.2 Objection to data processing based on the legal basis of “legitimate interest”

You also have the right to object to data processing by us at any time if this is based on the legal basis of “legitimate interest”. We will then stop processing your data unless we can - in accordance with the legal requirements - prove compelling legitimate reasons for further processing that outweigh your rights.

11.6 Revocation of consent

If you have given us consent to process your data, you can revoke this at any time with effect for the future. This also applies to the revocation of declarations of consent that were given to us before the GDPR came into force, i.e. before May 25, 2018. The legality of the processing of your data up to the time of revocation remains unaffected.

11.7 Right to lodge a complaint with the supervisory authority

You have the right to lodge a complaint with a data protection supervisory authority. You can contact the data protection supervisory authority responsible for your place of residence or your federal state or the data protection supervisory authority responsible for us.

This is:

The Hamburg Commissioner for Data Protection and Freedom of Information (HmbBfDI) of the Free and Hanseatic City of Hamburg - a public corporation

Contact:

Ludwig-Erhard-Str. 22, 7. OG
20459 Hamburg
Germany

Telephone     ‎+49 (0)40 42854-4040

Fax     ‎+49 (0)40 42854-4000

eMail   mailbox [at] datenschutz [dot] hamburg [dot] de

12. Changes to the data protection declaration

We reserve the right to change our security and data protection measures. In these cases, we will also adapt our data protection information accordingly. Please therefore note the current version of our data protection information.

13. Contact

If you would like to contact us, you can reach us using the contact details provided in the "Responsible person" section (see no. 2).

To assert your rights, you can reach us using the contact details provided in the "Responsible person" section (see no. 2).

To report data protection incidents, you can reach us using the contact details provided in the "Responsible person" section (see no. 2).

For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer:

NetManagement GmbH
Datenschutzbeauftragter
Postfach 520654
22596 Hamburg
Germany

or

eMail   dpo [at] NetManagement [dot] net

This page has been translated automatically. Please note that in the event of a legal dispute, only the official German version of this website / document applies.

These websites, the portal, the application, the software and the offers, information, products and services contained therein are not aimed at consumers within the meaning of Section 13 of the German Civil Code (BGB), but generally only at institutions, associations, authorities, companies, clubs and traders (within the meaning of Section 14 of the German Civil Code).

For better readability, the generic masculine is used on our websites. The personal names used in this work refer - unless otherwise indicated - to all genders.

1. Scope

1.1. Use of these websites / applications / software (hereinafter: "") offered by NetManagement GmbH ("NetManagement") is permitted solely on the basis of these terms. These general terms of use may be supplemented, modified or replaced in individual cases by additional terms, e.g. for the purchase of products and/or services. By registering, also known as logging in, or, if a separate registration/log-in is not required, by starting to use, the validity of these terms of use in their respective versions is accepted.

1.2. Our offer is not aimed at consumers within the meaning of Section 13 of the German Civil Code (BGB), but exclusively at institutions, associations, authorities, companies, clubs, traders and freelancers (within the meaning of Section 14 of the German Civil Code).

1.3. When using , the user must act for a company, i.e. in the exercise of a commercial or independent professional activity, or for a public body. Section 312i Paragraph 1 Clause 1 Numbers 1 - 3 of the German Civil Code (BGB) do not apply.

1.4. The respective company or body is represented by the user and must be held responsible for their actions and knowledge.

2. Services

2.1. NetManagement provides certain information, contract documents, documents, help with filling out forms, services, products and software, possibly together with documentation, for use, retrieval or downloading on the .

2.2. NetManagement provides access, use and contracts for third-party services and products on the .

2.3. NetManagement is entitled to stop operating the in whole or in part at any time. Due to the nature of the Internet and computer systems, NetManagement does not guarantee the uninterrupted availability of the .

3. Registration, password

3.1. The pages/portal/application/software are password-protected. In the interests of business security, access to these pages is only possible for registered users. There is no entitlement to registration by NetManagement. In particular, NetManagement reserves the right to make previously freely accessible websites subject to a registration requirement. NetManagement is entitled to revoke access authorization at any time by blocking the access data without having to provide reasons, in particular if the user

• Is a consumer within the meaning of Section 13 of the German Civil Code (BGB);
• The use is not in the exercise of a commercial or self-employed professional activity, or for a public body;
• Not for institutions, associations, authorities, companies, clubs, tradespeople and freelancers (within the meaning of Section 14 of the German Civil Code);
• Has provided false information for registration and/or obtaining the contract or services;
• Has violated these terms and conditions or his duty of care in handling the access data;
• Has violated applicable law when accessing or using the or
• Has not used the for a longer period of time.

3.2. If registration is required, the user is obliged to provide truthful information for registration and to inform NetManagement immediately (online, if applicable) of any subsequent changes. The user will ensure that he receives the emails sent to the email address he has provided.

3.3. During multi-stage registration, the user sets his own user name (email address) and password, or personal identification number/PIN, hereinafter also referred to as "user data"). The user data enables the user to view and change his data or, if necessary, to revoke or extend any consent given to data processing.

3.4. The user ensures that the user data is not accessible to third parties and is liable for all orders, contracts and other activities carried out using the user data. The password-protected area must be left after each use. If the user becomes aware that third parties are misusing the user data, he is obliged to inform NetManagement immediately in writing, if necessary in advance by simple email.

3.5. After receipt of the notification in accordance with section 3.4, NetManagement will block access to the password-protected area with these user data. The block can only be lifted after the user has submitted a separate request to NetManagement or after a new registration.

3.6. The user can request the deletion of his registration in writing at any time, provided that the deletion does not conflict with the processing of ongoing contractual relationships. In this case, NetManagement will delete all user data and all other stored personal data of the user as soon as they are no longer required.

4. Rights of use of offers, contract documents, information, software and documentation

4.1. The use of the offers, contract documents, information, software and documentation made available on is subject to these terms and conditions or, in the case of updates to offers, contract documents, information, software or documentation, to the relevant license and contract terms and conditions previously agreed with NetManagement. Separately agreed license and contract terms, e.g. when downloading contract documents, offers, software, take precedence over these terms and conditions.

4.2. NetManagement grants the user a non-exclusive and non-transferable right to use the information, applications, software, services, products and documentation made available on to the extent agreed or, if nothing is agreed, to the extent that it corresponds to the purpose pursued by NetManagement in making them available and transferring them.

4.3. The application/software is provided in machine-readable form. There is no right to the release of the source code. This does not apply to source codes of open source software whose license terms, which take precedence over these terms and conditions when passing on open source software, require the release of the source code. In this case, NetManagement will provide the source code against reimbursement of costs.

4.4. Neither offers, contract documents, information, applications, software nor documentation may be passed on, distributed, rented or otherwise made available by the user to third parties at any time. Unless mandatory legal provisions permit otherwise, the user may not change, reverse engineer or translate the contract documents, offers, software or their documentation, nor may he extract parts of them. The user may make a backup copy of the application/software if this copy is required to ensure future use on the basis of these terms of use.

4.5. The offers, contract documents, information, the application, the software and the documentation are protected by copyright laws as well as international copyright treaties and other laws and agreements on intellectual property. The user will respect these rights, in particular not remove alphanumeric identifiers, trademarks and copyright notices from the contract documents, offers, information, software, documentation or copies thereof.

4.6. Sections 69a ff. of the Copyright Act remain unaffected.

5. Intellectual property

5.1. Notwithstanding the special provisions in Section 4 of these Terms of Use, contract documents, offers, information, applications, software, brand names and other content may not be modified, copied, reproduced, sold, rented, used, supplemented or otherwise exploited by without the prior written consent of NetManagement.

5.2. Outside of the rights of use or other rights expressly granted herein, the user is not granted any other rights of any kind, in particular to the company name and to industrial property rights such as patents, utility models or trademarks, nor is NetManagement obliged to grant such rights.

5.3. If the user submits ideas and suggestions on the s, NetManagement may use them free of charge to develop, improve and sell the products and services from its portfolio.

6. Obligations of the user

6.1. When using the , the user may not

• Violate common decency with his or her usage behavior;
• Allow third parties, in particular third parties from outside the industry, to access, use or view the content;
• Violate industrial property rights and copyrights or other property rights;
• Transmit content containing viruses, so-called Trojan horses or other programming that can damage software;
• Violate regulations, official requirements, laws (including international law) and sanctions;
• Engage in illegal activities such as corruption, bribery, robbery, extortion, drug trafficking, unauthorised arms trafficking, tax evasion or money laundering;
• Enter, save or send hyperlinks or content to which he is not authorised, in particular if these hyperlinks or content violate confidentiality obligations or are illegal; or
• Distribute advertising or unsolicited emails (so-called "spam") or inaccurate warnings about viruses, malfunctions and the like or encourage participation in competitions, snowball systems, chain letters, pyramid games and similar campaigns.

6.2. NetManagement may block access to the at any time, in particular if the user violates his obligations under these terms and conditions.

7. Hyperlinks

The may contain hyperlinks to third-party websites. NetManagement assumes no responsibility for the content of these websites, nor does NetManagement claim ownership of these websites and their content, as NetManagement does not control the linked information and is not responsible for the content and information provided there. Their use is at the user's own risk.

8. Liability for performance, material and legal defects

8.1. If offers, contract documents, information, applications, software or documentation are provided free of charge, liability for performance, material and legal defects of the offers, contract documents, information, software and documentation, in particular for their correctness, freedom from errors, freedom from third-party protective rights and copyrights, completeness and/or usability - except in the case of intent or malice - is excluded.

8.2. The information on the may contain specifications or general descriptions of technical possibilities of services and products, which may not always be available in individual cases (e.g. due to product or service changes). The desired performance characteristics of the services and products must therefore be agreed on a case-by-case basis when purchasing or concluding a contract.

9. Other liability, viruses

9.1. NetManagement's liability for performance, material and legal defects is governed by the provisions in Section 8 of these Terms of Use. Otherwise, any liability of NetManagement is excluded, unless liability is mandatory, for example, under the Product Liability Act, due to intent, gross negligence, injury to life, body or health, due to the assumption of a guarantee of quality, due to fraudulent concealment of a defect or due to the violation of essential contractual obligations. However, compensation for damages due to breach of essential contractual obligations is limited to the foreseeable damage typical for the contract, unless there is intent or gross negligence.

9.2. Although NetManagement always endeavors to keep the virus-free, NetManagement does not guarantee that it is virus-free. Before downloading offers, contract documents and other documents, information, software and documentation, the user will ensure that appropriate security measures and virus scanners are in place for their own protection and to prevent viruses on the .

9.3. The above provisions in sections 9.1 and 9.2 do not involve a change in the burden of proof to the detriment of the user.

10. Compliance with export control regulations

10.1. When passing on offers, contract documents, documents, information, applications, software and documentation provided by NetManagement to third parties, the user must comply with the applicable provisions of national and international (re-)export control law. In any case, the user must observe the (re-)export control regulations of the Federal Republic of Germany, the European Union and the United States of America when making such a transfer.

10.2. Before making such a transfer, the user will in particular check and take appropriate measures to ensure that

• He is not violating an embargo of the European Union, the United States of America and/or the United Nations - also taking into account any restrictions on domestic business and any prohibitions on circumvention - by making such a transfer to third parties or by making other economic resources available in connection with information, software and documentation provided by NetManagement;
• Such information, software and documentation provided by NetManagement are not intended for any prohibited or authorised armament-related, nuclear or weapons-related use, unless any necessary authorisations are available;
• The regulations of all relevant sanctions lists of the European Union and the United States of America regarding business transactions with companies, persons or organisations named therein are complied with.

10.3. If necessary to carry out export control checks by authorities or by NetManagement, the user will, upon request, immediately provide NetManagement with all information about the final recipient, the final destination and the intended use of the information, software and documentation provided by NetManagement as well as any export control restrictions applicable in this regard.

10.4. The user fully indemnifies NetManagement from all claims asserted by authorities or other third parties against NetManagement due to the user's failure to comply with the above export control obligations and undertakes to compensate NetManagement for all damages and expenses incurred in this connection, unless the user is not responsible for the breach of duty. This does not involve a reversal of the burden of proof.

10.5. The fulfillment of the contract by NetManagement is subject to the proviso that there are no obstacles to fulfillment due to national or international foreign trade law provisions or embargoes and/or other sanctions.

11. Subsidiary agreements, place of jurisdiction, applicable law

11.1. Subsidiary agreements must be in writing.

11.2. If the user is a merchant within the meaning of the German Commercial Code, the place of jurisdiction is Hamburg, Germany.

11.3. The individual pages, services and/or products of are operated and managed by NetManagement GmbH. The pages, services and/or products take into account the requirements of the respective country in which the responsible company is based. NetManagement assumes no responsibility for the fact that offers, contractual documents, documents, information, services, products, applications, software and/or documentation from may also be accessed or downloaded from locations outside the relevant country.
If users access from locations outside the relevant country, they are solely responsible for complying with the relevant regulations under the relevant national law. Access to offers, contractual documents, documents, information, applications, software, services, products and/or documentation on from countries in which such access is illegal is not permitted. In this case and if the user wishes to enter into business relations with NetManagement, the user should contact NetManagement representatives in the respective country.

11.4. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.